COMPLAINTS & REFUNDS
We do not offer refunds or accept returns and/or exchanges except for damaged (at the point of delivery) or lost parcels.
We urge you to carefully inspect your package upon delivery to ensure the items are intact.
In the unlikely event that the item(s) ordered is damaged or incomplete, please contact us within 24 – 48 hours by telephone , WhatsApp or email.
Where your parcel is lost in transit, you will be notified promptly of this development as soon as we become aware of it.
Upon such notification, we will proceed immediately to rectify the issue. If after 5 working days from the date you were notified your parcel still cannot be found, a refund will be made.
PLEASE NOTE
We do not deliver during public holidays and Sundays. The specified time frames are only estimates, as deliveries could be earlier and on very rare occasions, later than estimated. In the event that your items are not delivered within the estimated time, do not hesitate to give us a call or send us an email; we definitely will have it rectified.
SHIPPING INFORMATION
We currently deliver all over Abidjan.
Cost of shipping is calculated at checkout.
Cost may vary depending on the weight of shipments and location of delivery.
Delivery estimate
| LOCATION | Expected Arrival | |
| Abidjan | 1- 2 Working Days | |
| Other parts of Cote d’ Ivoire | 7-10 Working Days | |
| Outside Cote d’ Ivoire | 10-15 Working Days |
NEED HELP ?
Contact us at support@k-beautyci.com for questions related to refunds and returns.
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